Success Stories

I just wanted to let you know that our RezTracker™IRM system is working great for us. We paid for the whole year when we received our first reservation from the system in September. We are seeing more reservations now than in the past since we are getting into our tourist season. People are looking at our Web site, but what is great with your service, is that it helps facilitate the buying process, and then they book online. Thanks again!

Jack Copeland
Winyah Hotel in Fort Myers, Florida

Easy, convenient and low-cost are some of the benefits of the RezTracker™IRM program. We have been using this program since it was introduced to us and have heard from our customers that it is so much easier to make plans for a trip when they know the type of unit that is open and when it is available. The support we receive is, without a doubt, the best I have experienced.

John McCabe
Birchpoint Resort & Motel in Hayward, Wisconsin

Just wanted to thank you again for all your help, and to recommend you to any and all other bed and breakfast clients. Over the past several years, we have used other online reservation systems, and without fail, they have been costly and left us wanting more. RezTracker™ however, has been superior. You have fixed problems even before we knew we had them, always been available to us when we needed your help, and made our transition to your service quick and easy.

We cannot thank you enough. In this day and age, customer service usually means customer frustration. You have restored our faith in customer service and support. In our opinion, RezTracker™ rates five stars on a scale of four. Please feel free to distribute this recommendation far and wide. We would be glad to personally speak to anyone who has any questions about your service. You and RezTracker™ are GREAT!

Robert Patenaude
The Davis Warner Inn in Takoma Park, Maryland

Since adding RezTracker™ to our Web site, I have had nothing but compliments from potential guests on how easy it is to see what I have available, and that has turned into more reservations. The system is easy to use and update. I used to pay to update my availability on the Internet. Now I can update as often as I want, and the people using my site love it! This is the best thing I have added to my Web site.

Jenny Gibson
Blacks Cliff Resort in Hazelhurst, Wisconsin

As a small inn located in Vermont, I decided to try RezTracker™ to increase room sales. I have had the program on my Web site for almost a month now, and I have received between one or two confirmed reservations per day since the program was put into effect. It has been well received from customers, as well as my front desk staff.

Your attention to detail and the extensive help I have received to put this program into effect has been greatly appreciated. Thanks once again for your time, your help and your commitment to a wonderful service.

Donna Lee Phillips
Swift House Inn in Middlebury, Vermont

The guests find it easy to use and even those who do not book online get faster service because they know what room they want and that it is available. When the first guest booked online within an hour of bringing the system up, I thought you were just testing it. Surprise! It was real. These guests later said they chose us because they could take care of everything online. Of course, they will come back because they love our inn, but they came as a result of the convenience.

Betti Newburn
Idaho Heritage Inn in Boise, Idaho

This program is so awesome, I still can’t believe it. On the first day of being online, we had three calls immediately since they could already view on our site what we had for openings. I can’t see that any other program could be easier to operate. The best part about having RezTracker™ is that we attract a consumer that has read through our site and knows what they're getting. They’re willing to find their answers on our site, which can pretty much answer about 98 percent of the questions we are asked on phone calls. I have to say that I almost feel guilty taking reservations this way; it's too easy.

Rich and Gail Coulter
Pine Springs Resort in Osage, Minnesota

What a great service. I just wanted to tell you that we are already getting calls from people who have used the “Availability” button on our Web site. About three of every five guests or potential guests I speak to now say they love the availability thing. Several people have booked rooms with us, so it is working great! We didn’t think we would ever need this service, but have found that people are using it. What a great addition to our Web site. Also, we appreciate the wonderful service you have given us. We innkeepers don’t have much free time, and all the little things you have done to set up the system for us has helped tremendously!

Fred and Sherry Smid
Pettigru Place Bed & Breakfast in Greenville, South Carolina

RezTracker™ works just the way it is supposed to work. The majority of all new inquiries are from over the Internet, and the inquiry rate is up because of the ease of the Internet. RezTracker™ funnels the interested parties to you, but doesn’t waste anyone’s time for weeks that are already filled. Folks let you know they appreciate that.

Barb and Pete Czarnecki
Johnson's Resort in Hayward, Wisconsin